Capital Vending Services

Capital Vending is a market leader in the vending sector, providing a wide range of vending services and complete vending solutions for the workplace.
Capital Vending offers:

  • Bespoke vending solutions – no matter what the size or location.
  • Flexible contracts where machines can be bought or leased as well as cost-per-cup agreements inclusive of all ingredients and cups.
  • Technical expertise – highly skilled technicians across the UK who react quickly with a maximum 4-hour response time.
  • Cashless payments and cash handling systems.
  • For larger sites a fully managed operational service with trained operators to stock and maintain all machines.
  • • Pre-delivery site survey
  • • Delivery & installation
  • • Key operator training
  • • 8 Hour response / call-out time
  • • Regular sanitisation and re-stocking
  • • Full technical assistance
  • • Environmentally friendly disposal
  • • Easy to clean concept
  • • Energy Management System (Reduces power by 30%)

Technical Service

Our flexible technical service enables us to offer a range of service plans for technical support including:

• Monday to Friday 8.30am – 5pm

• Evening and weekend provision up to 10pm

• A fast response service, with an impressive rate of 90 per cent first visit fix for all calls logged throughout the UK. The remainder is fixed the following day.

• Regular and continuous training is provided to our team of engineers to ensure they are up-to date and are able to support the majority of the UK and European vending machine manufacturer models, as well as a number of proprietary cashless vending systems.

• Nationwide delivery, installation and commissioning service for the vending machines we provide.

Operating Service

During the term of this contract we will provide the following operating services:

• Fill, clean, and maintain the equipment and where applicable to collect cash contained therein, reconcile, bank and credit to you.

• Stock the equipment with products agreed from time to time between us and you. The prices for the products and beverages shall be fixed by agreement with you.

• Observation of standards of hygiene sanitation and safety in relation to our obligations which conform to all applicable United Kingdom statutes, by-laws and regulations.

• Provision of public liability insurance against damage

Deliver Value for Money

It is our intention to consistently deliver value for money and flexible service to the highest quality. To ensure we meet these goals, we suggest that we hold a quarterly contract review meeting. By reporting, analysing and monitoring actual service against pre-determined service levels, any areas for improvement or modification are identified and necessary corrective actions can be specified.

At Capital Vending, staff are encouraged and trained to demonstrate partnering style behaviour when dealing with customers, this we feel enhances the service we provide and if such behaviours are fully reciprocated this will maximise the  benefit to you. Such behaviours include but are not limited to:

• Mutual Objectives – striving to meet agreed objectives while recognising each other’s own.
• Working together in an open and honest way.
• Sharing information.
• Encouraging innovation and continuous improvement.
• Resolving problems – jointly developing a management process for resolving problems and actively promoting a no blame culture. Learning from mistakes and moving on. Responsible Persons We pride ourselves in being responsive to any issues that may arise and are keen at the outset of any contract to communicate the responsibility levels within the Capital Vending account management team.

In terms of the day to day management of the contract, sales, service, customer focus, pricing and any other issues that may arise, it is our intention that they will be dealt with through our Customer Service Manager.

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